Shipping & Returns
Important information about our shipping and return policies
Important Notice
Please read our return policy carefully before making your purchase. All sales are final and we want to ensure you're completely informed about our policies.
Return Policy
All sales are final. We do not accept returns or exchanges on any products.
Please ensure that you have carefully reviewed your order before finalizing your purchase. If you have any questions or concerns, please contact our customer support team prior to placing your order.
Any defects or concerns will be handled situationally - please contact us immediately if you receive a defective product.
Why We Have This Policy
As a premium hair product company, we maintain strict hygiene and quality standards. Once hair products leave our facility, we cannot guarantee their condition or ensure they meet our quality standards for resale.
This policy helps us maintain the highest quality standards for all our customers while keeping our prices competitive.
Before You Order
To ensure you're completely satisfied with your purchase, please:
- •Review our detailed product descriptions and specifications
- •Check our bundle quantity recommendations in the FAQ
- •Send us photos for color matching if needed
- •Contact our team with any questions before ordering
- •Double-check your shipping address and order details
Defective Products
While our quality control standards are extremely high, if you receive a defective product, we will handle your case on an individual basis.
Please contact us immediately upon receiving your order if you notice any defects or quality issues. Include photos and a detailed description of the problem.
Note: Normal shedding, as described in our FAQ, is not considered a defect.
Questions About Our Policy?
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